Customer service and contact centre
Service desks and call centres, inbound and outbound, where the avatar is the one answering.
- Asiabots Limited — This HK firm deploys service avatars across Asia-Pacific.
- Beijing Zhongke Huilian Technology Co., Ltd. (中科汇联) — Chinese AI firm building multimodal digital humans for government kiosks and customer service via AiHuman
- China Eastern Airlines — Major carrier whose in-app digital human Dongdong handles booking, refunds and special services on Baidu Cloud digital-employee tech
- China Financial Certification Authority — The PBoC-organised national financial certification authority whose digital human A Zai became the financial industry's first metaverse digital-human standards verification unit
- China Mobile Henan — Provincial carrier putting an AI digital human inside 5G New Calling for hearing-impaired and elderly users
- FESCO Digital Technology — FESCO's digital arm operating the five-member Digital Partner Alliance of HR digital humans shown at CIFTIS
- Guangdong Broadcasting Network — Guangdong's provincial cable operator, putting an interactive AI TV Butler digital human onto household screens via a public-tender build
- Henan Zhongxinke Big Data Technology (中信科大数据) — Henan Mobile channel partner whose Lingkan Zhiying 3D hyper-realistic digital human serves telecom customer service at commercial scale
- Honghai Cloud (HR-eHR) — Guangzhou HR-SaaS vendor whose digital-human interviewer screens candidates with dynamic follow-ups and micro-expression analysis
- Innocorn Technology Limited — Innocorn creates AI digital humans, chatbots, and smart tech for global service sectors since 2019
- Pantheon Lab Limited — Hong Kong startup developing realistic AI digital humans for customer service and marketing
- PCI Technology Group (佳都科技) — Guangzhou AI and rail-transit company whose Zhixing-model metro customer-service digital humans pilot on Changsha Metro Line 6
- Pingzhi Information — Shenzhen-listed Hangzhou telecom-services company supplying the Xiaopang virtual digital human to China Mobile's Hangzhou branch
- Qingdao Qianrui Shulian Information Technology — Xiaorui, a customer-service digital human selected as a national typical case
- Qixin Group (齐心集团) — Shenzhen office-supplies and B2B group building 2D digital humans from real prototypes
- Shangmei Digital Intelligence (尚美数智) — Qingdao-based hotel group that launched Shang Xiaomei, the hotel industry's first digital human 2022
- Shenzhen GRG Xinyi Technology — GRG Banking's security-intelligence subsidiary, whose National Games smart-venue cloud carries a built-in digital human service layer with Cantonese teaching
- Tianjin Jingyan Technology (鲸言科技) — Sign-language AI company whose data and translation stack feed sign-language digital humans, from Baidu Xiling to CCTV Winter Olympics anchors
- Unicom Online (联通在线) — China Unicom's consumer-internet subsidiary with a full-stack digital-human product line and digital-human customer-service patents
- Will Metaverse Technology (威尔元宇宙) — iWill Technology metaverse arm credited by the 2025 ministry metaverse case list with the intelligent voice digital human Haxia
- Xiaolv Tongxue AI (小律同学) — Legal-vertical AI company whose digital-human interface answers law and mediation queries on the 12348 hotlines across three provinces
- Xiaoshui Intelligence (小水智能) — The Beijing AI platform behind the 5G large-model digital human all-in-one machine and AI digital human ringback tones
- Xiaoying Technology (小赢科技) — Shenzhen fintech operating Win-Daidai, a fully embodied generative AI digital human for 24/7 financial customer service
- Yiwise (一知智能) — Yiwise offers full-stack AI digital humans for video, livestreaming, marketing, and enterprise integration
- Zhuiyi Technology (追一科技) — AI company offering digital humans, customer service, and enterprise solutions with Face brand