Customer service and contact centre
Service desks and call centres, inbound and outbound, where the avatar is the one answering.
- Asiabots Limited — This HK firm deploys service avatars across Asia-Pacific.
- Bank of Hangzhou (杭州银行) — Hangzhou city commercial bank behind the 3D virtual digital human Hang Xiaomei and an in-house digital-human Q&A system
- Beijing Zhongke Huilian Technology Co., Ltd. (中科汇联) — Chinese AI firm building multimodal digital humans for government kiosks and customer service via AiHuman
- China Eastern Airlines — Major carrier whose in-app digital human Dongdong handles booking, refunds and special services on Baidu Cloud digital-employee tech
- China Financial Certification Authority — The PBoC-organised national financial certification authority whose digital human A Zai became the financial industry's first metaverse digital-human standards verification unit
- China Mobile Henan — Provincial carrier putting an AI digital human inside 5G New Calling for hearing-impaired and elderly users
- China Telecom (中国电信) — Listed operator of China Telecom: digital-human customer service and call-assistant digital humans, digital-human patents
- China United Network Communications Corporation — China Unicom's operating company; its Zhejiang branch runs the customer-service digital human Mengxiao AI (萌小AI)
- Eastern Airport Group — Jiangsu airport group running Nanjing Lukou airport, where its AI digital human Xiaolu answers passengers in 60+ dialects and English
- FESCO Digital Technology — FESCO's digital arm operating the five-member Digital Partner Alliance of HR digital humans shown at CIFTIS
- Guangdong Broadcasting Network — Guangdong's provincial cable operator, putting an interactive AI TV Butler digital human onto household screens via a public-tender build
- Guangzhou Yinshu Technology — Deaf-founded Guangzhou maker of AI sign-language translation with a signing digital human
- Guizhou Guilv Shuwang Technology — Guizhou tourism-group tech arm that built Huang Xiaoxi, the province's travel and hotel digital human
- Haobai Information Service (号百信息) — China Telecom unit whose AI communications assistant sends a digital human to answer calls for its users
- Henan Zhongxinke Big Data Technology (中信科大数据) — Henan Mobile channel partner whose Lingkan Zhiying 3D hyper-realistic digital human serves telecom customer service at commercial scale
- Hengfeng Information Technology — Fuzhou smart-city IT company with the AI digital human Xiaofeng
- Honghai Cloud (HR-eHR) — Guangzhou HR-SaaS vendor whose digital-human interviewer screens candidates with dynamic follow-ups and micro-expression analysis
- Innocorn Technology Limited — Innocorn creates AI digital humans, chatbots, and smart tech for global service sectors since 2019
- Juhaokan Technology — Hisense's Qingdao internet company that builds 3D hyper-real digital humans for customer service and virtual events
- Lushan Wenkong Digital Technology — State-owned operator of the Yijiyou Lushan smart-tourism platform and its AI digital guide Lu Youyou
- Nanjing Xingfu Technology — Nanjing maker of the Telrobot (云蝠智能) voice-agent line, which also sells a five-minute digital-human cloning platform
- Pantheon Lab Limited — Hong Kong startup developing realistic AI digital humans for customer service and marketing
- PCI Technology Group (佳都科技) — Guangzhou AI and rail-transit company whose Zhixing-model metro customer-service digital humans pilot on Changsha Metro Line 6
- PetroChina — Listed arm of CNPC whose smart service stations use Xiaokun, a screen-based digital human that answers drivers' spoken questions
- Pingzhi Information — Shenzhen-listed Hangzhou telecom-services company supplying the Xiaopang virtual digital human to China Mobile's Hangzhou branch
- Qingdao Qianrui Shulian Information Technology — Xiaorui, a customer-service digital human selected as a national typical case
- Qixin Group (齐心集团) — Shenzhen office-supplies and B2B group building 2D digital humans from real prototypes
- Shangmei Digital Intelligence (尚美数智) — Qingdao-based hotel group that launched Shang Xiaomei, the hotel industry's first digital human 2022
- Sinopec Marketing — Sinopec's fuel-sales arm, whose AI digital employee on fuel-pump screens has served drivers at its service stations since January 2025
- Tianjin Jingyan Technology (鲸言科技) — Sign-language AI company whose data and translation stack feed sign-language digital humans, from Baidu Xiling to CCTV Winter Olympics anchors
- Unicom Online (联通在线) — China Unicom's consumer-internet subsidiary with a full-stack digital-human product line and digital-human customer-service patents
- Will Metaverse Technology (威尔元宇宙) — iWill Technology metaverse arm credited by the 2025 ministry metaverse case list with the intelligent voice digital human Haxia
- Xiaolv Tongxue AI (小律同学) — Legal-vertical AI company whose digital-human interface answers law and mediation queries on the 12348 hotlines across three provinces
- Xiaoshui Intelligence (小水智能) — The Beijing AI platform behind the 5G large-model digital human all-in-one machine and AI digital human ringback tones
- Xiaoying Technology (小赢科技) — Shenzhen fintech operating Win-Daidai, a fully embodied generative AI digital human for 24/7 financial customer service
- Yiwise (一知智能) — Hangzhou dialogue-AI company whose Yashi digital humans, cloned from a few minutes of video, host round-the-clock livestreams
- Yunji Technology — Beijing hotel-robot maker whose digital human Yuni fronts its HDOS hotel operations system
- Zhuiyi Technology (追一科技) — AI company offering digital humans, customer service, and enterprise solutions with Face brand