PetroChina
- Registered name
- 中国石油天然气股份有限公司
- Unified Social Credit Code
91110000710925462Xregistered in Beijing 北京
Customer service and contact centre
PetroChina (中国石油天然气股份有限公司) is the listed arm of China National Petroleum Corporation (中国石油天然气集团有限公司, CNPC). It runs one of China’s two national service-station networks through provincial sales branches, with Kunlun Haoke (昆仑好客) convenience stores at the stations.
As part of its smart-station programme, PetroChina introduced Xiaokun (小昆), an intelligent digital human on a vertical screen. A customer speaks to it to ask about fuel grades, convenience-store goods, travel tips and the weather, or to check in by licence plate. China News Service (中国新闻网) and Haibao News (海报新闻) reported it at the 2026 Global Industrial Internet Conference in Shenyang in September 2026, describing it as an outcome of the smart-station build-out.
In May 2026 PetroChina’s Hunan sales branch opened its first integrated energy station, at Hanpu in Changsha (长沙含浦综合能源站). Rednet (红网) and Xinhunan (新湖南) reported its first AI digital employee working in the station store, built on DeepSeek and iFlytek’s Spark (星火) models, answering fuel-price and service questions. Its Guangxi sales branch has also given its mascot You Xiaoxi (油小西) an AI digital-human form.
The parent group CNPC separately runs four digital news presenters for its in-house television news. The reports name no developer for Xiaokun or the station digital employees.