Eastern Airport Group
- Registered name
- 东部机场集团有限公司
- Unified Social Credit Code
91320000134795187Rregistered in Jiangsu 江苏- 东部机场集团有限公司 (Official · Channel)
- 南京禄口国际机场 (Channel)
Customer service and contact centre
Eastern Airport Group (东部机场集团有限公司) is the Jiangsu state-owned group that runs Nanjing Lukou International Airport (南京禄口国际机场) and other airports in the province.
In June 2026 it put an AI digital-human customer-service agent named Xiaolu (小禄) to work beside the departures information counter in Lukou’s Terminal 1. Passengers ask it on a large screen where to check in or find services, and it answers in more than 60 Chinese dialects and English. Yangtse Evening Post (扬子晚报) reported that it draws on over 600 standard question-and-answer entries, answers within three seconds, serves about 178 passengers a day and takes 30–50% of simple routine questions off the human staff. Modern Express (现代快报) covered the same deployment.
During the October 2026 National Day holiday the airport again used AI digital humans for passenger service, as described by a deputy general manager of the group’s digital technology branch (东部机场集团有限公司数字科技分公司). The reports do not name who built Xiaolu.