Bank of Shanghai

Registered name

上海银行股份有限公司

Unified Social Credit Code

91310000132257510M registered in Shanghai 上海

Stock code

• SSE:601229 Shanghai Stock Exchange 上海证券交易所

Website

• www.bosc.cn

Bank of Shanghai (上海银行股份有限公司), the Shanghai-listed city commercial bank (SSE:601229), employs two of Chinese banking’s better-known AI digital employees: Hai Xiaozhi (海小智), a twenty-eight-year-old male financial-advisor persona, and Hai Xiaohui (海小慧), a twenty-two-to-twenty-three-year-old female teller persona. Both are ultra-realistic three-dimensional digital humans built on SenseTime’s SenseChat large language model and SenseAvatar (如影) platform, launched in December 2023 across the bank’s mobile app, its e事通 platform and flagship Puxi headquarters branches under what the bank called a Metaverse Bank experience, with roles the bank describes as spanning intelligent customer service and marketing livestream hosting. From February 2025, Hai Xiaohui also fronts in-branch smart teller machines at Shanghai outlets, walking customers through transactions by face-to-face conversation. The bank is a named participant in China’s first national standard for customer-service virtual digital humans (GB/T 46483-2025), whose drafting SenseTime led, and by May 2026 its bank-wide AI platform counted more than one hundred agents alongside a Financial Customer Service Digital Human, with AI specialist staffing projected to reach two hundred people within three years.