Bank of Shanghai
- Registered name
- 上海银行股份有限公司
- Unified Social Credit Code
91310000132257510Mregistered in Shanghai 上海- Stock code
SSE:601229Shanghai Stock Exchange 上海证券交易所
- Website
Finance under the filing regime
Bank of Shanghai (上海银行股份有限公司), the Shanghai-listed city commercial bank (SSE:601229), employs two of Chinese banking’s better-known AI digital employees: Hai Xiaozhi (海小智), a twenty-eight-year-old male financial-advisor persona, and Hai Xiaohui (海小慧), a twenty-two-to-twenty-three-year-old female teller persona. Both are ultra-realistic three-dimensional digital humans built on SenseTime’s SenseChat large language model and SenseAvatar (如影) platform, launched in December 2023 across the bank’s mobile app, its e-Shitong (e事通) platform and flagship Puxi headquarters branches under what the bank called a Metaverse Bank experience, with roles the bank describes as spanning intelligent customer service and marketing livestream hosting. From February 2025, Hai Xiaohui also fronts in-branch smart teller machines at Shanghai outlets, walking customers through transactions by face-to-face conversation. The bank is a named participant in China’s first national standard for customer-service virtual digital humans (GB/T 46483-2025), whose drafting SenseTime led, and by May 2026 its bank-wide AI platform counted more than one hundred agents alongside a Financial Customer Service Digital Human, with AI specialist staffing projected to reach two hundred people within three years.